The new service product GEBHARDT SmartGlass allows direct communication with video transmission between GEBHARDT and its customers. The GEBHARDT SmartGlass enables our hotline staff of a live transmission in your system. Thereby a better quality of hotline advice will be achieved.
On the other hand, the GEBHARDT SmartGlass supplies relevant information, such as maintenance documents, training materials, technical information and live flashes of technical data and instructions by using augmented reality. All Information is available anytime and anywhere, when it is needed.
Smart Remote Service
Through our SmartGlass, we are revolutionizing our service. It allows us to look directly into your system from your staffs view. Thus, our experts are in a position to identify the problem and ,if applicable, to provide an immediate solution directly without an onsite visit via the hotline. Instead of a traditional hotline conversation, in which we are dependent on the error description of our customers, our experts look on your system and are able to lead your staff by giving instructions to solve the problem directly.
Via a HD camera, which ist integrated in the SmartGlass, you are sending back your field of vision to our experts. By the Flash of technical drawings or instructions via image overlay, your staff will be guided in performing repairs and inspections.
The advantage for you? You have no long standby time for the journey of our service technicians. You save the expense of an unnecessary service call on site. Furthermore your mechanical and software-related issues are removed directly by our hotline experts.